At its root, the art of hospitality is simply the generous reception and entertainment of guests. It is a concept that encapsulates comfort, rest, pleasurable experiences and sensory delight.
Digging deeper – to a point where the culture of hospitality is to be examined, you’ll find that it definitely goes beyond just catering to the needs of guests. Defining the art of hospitality is understanding that hospitality is no longer confined to traditional hotels and restaurants. New technologies have created access to tons of information, making experiences more interactive – causing guest needs to evolve (and keep evolving), imagination being the only limitation. Hospitality experiences are now expected to be enriching and rewarding, in all aspects.
People currently seek enhanced and personalised experiences that allow them to unplug or break the cycle of their day-to-day existences. They want to escape monotony and they want to do it, boutique style. Regarding entertainment, health, wellness, education – the enjoyment of the best of fine dining and other experiential activities are most coveted. The art of hospitality is therefore an attitude, a mindset, the deep understanding of and the ability to cater to the exact needs of guests (at all times).
The very recent expectations of hospitality in mind (and the response of hospitality staff to them) – it is safe to conclude that the art (and culture) of hospitality remains consistent on this note: anticipating, fulfilling, and exceeding guest expectations – before, during, and after their experiences. Cutting across all generations and associations, guests simply want to feel deeply welcome in super luxurious ‘home away from home’ environments that tease their senses, stimulate their minds, nourish their bodies, feed their souls – making them feel empowered and energised, different and new.
Looking to experience the finest expressions of the art of hospitality?
Welcome to The Wheatbaker.