Hybrid work refers to a work arrangement where employees have the flexibility to divide their work time between working remotely from home and working in an office or other physical location. This system blends elements of distance and on-site work practices. The truth is that the traditional image of hotels as exclusive sanctuaries for […]
The concept that “the customer is invariably right” is believed to have originated in the early 20th century, when retailers prioritised customer satisfaction to boost sales and foster loyalty. Initially formulated for the retail industry, this principle gradually infiltrated the hospitality sphere as hotels and restaurants embraced the notion of catering to every desire and […]
In the ever-evolving digital landscape, hotel websites have emerged as captivating gateways that transcend mere accommodations — offering immersive experiences that encapsulate the very essence of hospitality. As we navigate the year 2023, the irresistible appeal of hotel websites has reached unprecedented heights, weaving a captivating tapestry of design, technology, and storytelling that beckons travellers […]
In the hospitality sector, luxury has transcended its mere descriptive status to become an all-encompassing and immersive encounter. Over time, the definition of luxury has undergone a profound metamorphosis, correspondingly raising the anticipations of travellers in pursuit of lavish lodgings. A key driving force propelling this evolution is the consistent upward trajectory of luxury hotel […]
While hotels traditionally focus on providing exceptional accommodation and services, there is a rising trend that is transforming the industry — the integration of medical care facilities within hotel premises. And why not? Guests often face unexpected health issues or require medical attention during their stays. By having top notch medical care facilities onsite, hotels […]
The Nigerian hospitality industry has witnessed tremendous growth in recent years, fuelled by the country’s economic development and increasing tourism. As hotels strive to stay competitive in this dynamic landscape, embracing innovative e-commerce solutions has become imperative. This piece explains the significance of e-commerce in the Nigerian hotel industry and highlights the potential benefits of […]
Inclusivity refers to the practice of creating an environment where all individuals are respected, valued, and included, regardless of their diverse backgrounds, characteristics, or identities. It is about recognising and appreciating the unique perspectives, experiences, and contributions that each person brings to a particular setting, whether it be a workplace, community, educational institution, or society […]
Generally, Return on Experience is simply a way to measure experience — specifically, the experience clients have with a brand, product, or service. It is a special kind of metric, a way to get a sense of client loyalty (knowing that people will only be loyal to a brand that takes superb care of them). […]
Nigerian hotels have a unique opportunity to offer authentic local experiences that showcase the rich cultural heritage of the country. Authentic local experiences provide travellers with a deeper understanding of Nigerian culture, foster a sense of connection, and create lasting memories. However, it is important to acknowledge that not all hotels may prioritise or provide […]
Recessions are a natural part of economic cycles and often bring uncertainty and challenges for businesses across various industries. The hospitality industry, with its reliance on consumer discretionary spending, is particularly susceptible to the impacts of economic downturns. However, it is crucial to analyse whether the hospitality industry should fear recession or if it can […]
